Frequently Asked Questions

Why would my order payment be declined?

There are usually three main reasons why a credit card order would be declined on the KJ site.

  • The first would be insufficient credit limit on your card
  • The second is possibly that the CVV code on your card is hard to read and the digits entered were not correct
  • The third is that your card has a different billing address than the shipping address and it was not edited during the ordering process

What can I do if my Paypal payment is declined?

There are a number of reasons it may decline your Paypal account. For further answers concerning your Paypal account it would be best to contact a Paypal representative.

Frequently Asked Questions

When is my order going to ship?

Orders typically ship within 1 business day.

Do tires come mounted on wheels?

If you order one of our pre-configured wheel & tire kits, the tires automatically come mounted.

If you order wheels and tires separately, you'll need to reach out to our customer service team to request they come mounted.

Can I swap out the lug kit?

Whether it's the finish of the lug nuts you want to swap or the size, we can swap them out. Make sure you contact our customer service team immediately after ordering.

WHAT IS THE TORQUE SPEC FOR MY BEADLOCK WHEEL BOLTS?

The torque spec on beadlock wheels varies brand to brand.

Reach out to our customer service team and they'll be able to assist you.

What is the torque spec for my wheels?

You will want to reference the owner's manual of your machine to see what the machine manufacturer recommends for your wheels.

Many times they will have a steel wheel torque spec and an aluminum wheel torque spec.

I received a portion of my order, when will the rest arrive?

Many orders are shipped in multiple packages. If you visit the shipping carriers website and search the tracking number we provided, you should see multiple tracking numbers.

You can click on the tracking number(s) that don't show delivered to see their ETAs. If they all show delivered, reach out to our customer service team immediately.

Which width tire can I put on 7" wide wheels?

Generally speaking, you can put anything from an 8" wide to a 12" wide tire on a 7" wide wheel.

Which offset should I buy?

Check out our blog post Wheel Offsets Made Easy. This should help guide you in the right direction, but if you still have questions, reach out to our customer service team.

Why was my credit card payment declined?

These are the most common reasons your credit card payment may have been declined:

  • The first would be insufficient credit limit on your card
  • The second is possibly that the CVV code on your card is hard to read and the digits entered were not correct
  • The third is that your card has a different billing address than the shipping address and it was not edited during the ordering process
What can I do if my Paypal payment is declined?

There are a number of reasons Paypal may decline your payment.

For further answers concerning your Paypal account it would be best to contact Paypal.

Tax-exempt purchases

If you'd like to make a purchase with tax-exempt status, please contact our customer service team.

We'll explain the process and ask that you email us the applicable tax-exemption form for the state you are shipping to. For more information on our operating hours, please visit our contact page or call us at 866-604-0800.

Frequently Asked Questions

When is my order going to ship?

Orders typically ship within 1 business day. Visit our shipping information page for full details.

Do tires come mounted on wheels?

If you order one of our pre-configured wheel & tire kits, the tires automatically come mounted.

If you order wheels and tires separately please reach out to our customer service team to request they come mounted or leave a comment on the checkout page.

Can I swap out the lug kit?

Whether it's the finish of the lug nuts you want to swap or the size, we can swap them out. Make sure you contact our customer service team or leave a comment on the checkout page.

What is the torque spec for my beadlock wheel bolts?

The torque spec on beadlock wheels varies brand to brand.

Reach out to our customer service team and they'll be able to assist you.

What is the torque spec for my wheels?

You will want to reference the owner's manual of your machine to see what the machine manufacturer recommends for your wheels.

Many times they will have a steel wheel torque spec and an aluminum wheel torque spec.

I received a portion of my order, when will the rest arrive?

Many orders are shipped in multiple packages. If you visit the shipping carriers website and search the tracking number we provided, you should see multiple tracking numbers.

You can click on the tracking number(s) that don't show delivered to see their ETAs. If they all show delivered, reach out to our customer service team immediately.

Which width tire can I put on 7" wide wheels?

Generally speaking, you can put anything from an 8" wide to a 12" wide tire on a 7" wide wheel.

Which offset should I buy?

Check out our blog post Wheel Offsets Made Easy. This should help guide you in the right direction, but if you still have questions, reach out to our customer service team.

How do I find my wheel bolt pattern?

Your machine's wheel bolt pattern can be found in its owner's manual and on the back of the wheels themselves. To determine it yourself, note the number of lug holes and measure between the centers of two opposite lug holes (if even) or from the center of one lug hole to the edge of the opposite (if odd).

Why was my credit card payment declined?

These are the most common reasons your credit card payment may have been declined:

  • The first would be insufficient credit limit on your card
  • The second is possibly that the CVV code on your card is hard to read and the digits entered were not correct
  • The third is that your card has a different billing address than the shipping address and it was not edited during the ordering process
What can I do if my Paypal payment is declined?

There are a number of reasons Paypal may decline your payment.

For further answers concerning your Paypal account it would be best to contact Paypal.

Tax-exempt purchases

If you'd like to make a purchase with tax-exempt status, please contact our customer service team.

We'll explain the process and ask that you email us the applicable tax-exemption form for the state you are shipping to. For more information on our operating hours, please visit our contact page or call us at 866-604-0800.

Frequently Asked Questions

Products

Do tires come mounted on wheels?

If you order one of our pre-configured wheel & tire kits, the tires automatically come mounted.

If you order wheels and tires separately please reach out to our customer service team to request they come mounted or leave a comment on the checkout page.

Can I swap out the lug kit?

Whether it's the finish of the lug nuts you want to swap or the size, we can swap them out. Make sure you contact our customer service team or leave a comment on the checkout page.

What is the torque spec for my beadlock wheel bolts?

The torque spec on beadlock wheels varies brand to brand.

Reach out to our customer service team and they'll be able to assist you.

What is the torque spec for my wheels?

You will want to reference the owner's manual of your machine to see what the machine manufacturer recommends for your wheels.

Many times they will have a steel wheel torque spec and an aluminum wheel torque spec.

Which width tire can I put on 7" wide wheels?

Generally speaking, you can put anything from an 8" wide to a 12" wide tire on a 7" wide wheel.

Which offset should I buy?

Check out our blog post Wheel Offsets Made Easy. This should help guide you in the right direction, but if you still have questions, reach out to our customer service team.

How do I find my wheel bolt pattern?

Your machine's wheel bolt pattern can be found in its owner's manual and on the back of the wheels themselves. To determine it yourself, note the number of lug holes and measure between the centers of two opposite lug holes (if even) or from the center of one lug hole to the edge of the opposite (if odd).

Shipping

When is my order going to ship?

Orders typically ship within 1 business day. More information can be found on our shipping page.

Payment and Orders

What forms of payment do you accept?

Visa, Mastercard, Discover, American Express, Apple Pay, PayPal, Venmo, Google Pay.

I received a portion of my order, when will the rest arrive?

Many orders are shipped in multiple packages. If you visit the shipping carriers website and search the tracking number we provided, you should see multiple tracking numbers.

You can click on the tracking number(s) that don't show delivered to see their ETAs. If they all show delivered, reach out to our customer service team immediately.

Why was my credit card payment declined?

These are the most common reasons your credit card payment may have been declined:

  • The first would be insufficient credit limit on your card
  • The second is possibly that the CVV code on your card is hard to read and the digits entered were not correct
  • The third is that your card has a different billing address than the shipping address and it was not edited during the ordering process
What can I do if my Paypal payment is declined?

There are a number of reasons Paypal may decline your payment.

For further answers concerning your Paypal account it would be best to contact Paypal.

Tax-exempt purchases

If you'd like to make a purchase with tax-exempt status, please contact our customer service team.

We'll explain the process and ask that you email us the applicable tax-exemption form for the state you are shipping to.

Frequently Asked Questions

Products

Do tires come mounted on wheels?

If you order one of our pre-configured wheel & tire kits, the tires automatically come mounted.

If you order wheels and tires separately please reach out to our customer service team to request they come mounted or leave a comment on the checkout page.

Can I swap out the lug kit?

Whether it's the finish of the lug nuts you want to swap or the size, we can swap them out. Make sure you contact our customer service team or leave a comment on the checkout page.

What is the torque spec for my beadlock wheel bolts?

The torque spec on beadlock wheels varies brand to brand.

Reach out to our customer service team and they'll be able to assist you.

What is the torque spec for my wheels?

You will want to reference the owner's manual of your machine to see what the machine manufacturer recommends for your wheels.

Many times they will have a steel wheel torque spec and an aluminum wheel torque spec.

Which width tire can I put on 7" wide wheels?

Generally speaking, you can put anything from an 8" wide to a 12" wide tire on a 7" wide wheel.

Which offset should I buy?

Check out our blog post Wheel Offsets Made Easy. This should help guide you in the right direction, but if you still have questions, reach out to our customer service team.

How do I find my wheel bolt pattern?

Your machine's wheel bolt pattern can be found in its owner's manual and on the back of the wheels themselves. To determine it yourself, note the number of lug holes and measure between the centers of two opposite lug holes (if even) or from the center of one lug hole to the edge of the opposite (if odd).

Shipping

When is my order going to ship?

Orders typically ship within 1 business day. More information can be found on our shipping page

Payment and Orders

What forms of payment do you accept?

Visa, Mastercard, Discover, American Express, Apple Pay, PayPal, Venmo, Google Pay, Klarna

Buy now pay later with PayPal

Shopping for what you want doesn’t have to wait. With PayPal Buy Now, Pay Later, you can split your purchase into manageable payments and enjoy flexibility at checkout.

How It Works

Choose PayPal at Checkout.

Select "Pay Later" and choose from PayPal's payment plans, such as:

  • 4-Installment Payments: Split your purchase into 4 equal payments, due every two weeks
  • Monthly Financing: For larger purchases, pay over 6-12 months with interest-free options (where available)
  • Pay Over Time - Make your first payment at checkout, then follow the schedule for the remaining payments

Why Use PayPal Buy Now Pay Later?

Flexible Payments - Manage your budget by spreading costs over time.

Fast & Secure - PayPal keeps your financial info safe without sharing it with the seller.

No Hidden Fees - Transparent payment schedules with no surprise charges.

Instant Approval Decisions - Know immediately if you qualify at checkout.

Full details can be found at PayPal's official website

Buy now pay later with Klarna

Klarna is a "buy now, pay later" payment service that allows you to spread the cost of your purchase over time. When you choose Klarna at checkout, you can select from different payment plans, so you can shop for what you love now and pay later.

What payment options does Klarna offer?

Depending on your purchase and eligibility, Klarna offers several payment options:

  • Pay in 4: Split your purchase into four equal, interest-free payments. The first payment is made at the time of purchase, and the remaining three are automatically charged every two weeks
  • Pay in 30 days: You get up to 30 days to pay for your purchase in full after your order has shipped, with no interest or fees if paid on time
  • Monthly Financing: For larger purchases, you can apply for a financing plan with a longer repayment period. This option is subject to a credit check and may include interest

Is there a fee to use Klarna?

For the "Pay in 4" and "Pay in 30 days" options, there are no interest charges or fees if you make your payments on time. If a payment is missed, Klarna may charge a late fee. For Monthly Financing, interest rates may apply.

How do I manage my payments?

You can easily manage all of your payments and orders through the Klarna app or by logging into your account on their website. The app allows you to view your payment schedule, pay off a balance early, or report a return.

Full details can be found at Klarna's official website

Why was my credit card payment declined?

These are the most common reasons your credit card payment may have been declined:

  • The first would be insufficient credit limit on your card
  • The second is possibly that the CVV code on your card is hard to read and the digits entered were not correct
  • The third is that your card has a different billing address than the shipping address and it was not edited during the ordering process
What can I do if my Paypal payment is declined?

There are a number of reasons Paypal may decline your payment.

For further answers concerning your Paypal account it would be best to contact Paypal.

Tax-exempt purchases

If you'd like to make a purchase with tax-exempt status, please contact our customer service team.

We'll explain the process and ask that you email us the applicable tax-exemption form for the state you are shipping to. For more information on our operating hours, please visit our contact page or call us at 866-604-0800.

I received a portion of my order, when will the rest arrive?

Many orders are shipped in multiple packages. If you visit the shipping carriers website and search the tracking number we provided, you should see multiple tracking numbers.

You can click on the tracking number(s) that don't show delivered to see their ETAs. If they all show delivered, reach out to our customer service team immediately.