There are usually three main reasons why a credit card order would be declined on the KJ site.
There are a number of reasons it may decline your Paypal account. For further answers concerning your Paypal account it would be best to contact a Paypal representative.
Orders typically ship within 1 business day.
If you order one of our pre-configured wheel & tire kits, the tires automatically come mounted.
If you order wheels and tires separately, you'll need to reach out to our customer service team to request they come mounted.
Whether it's the finish of the lug nuts you want to swap or the size, we can swap them out. Make sure you contact our customer service team immediately after ordering.
The torque spec on beadlock wheels varies brand to brand.
Reach out to our customer service team and they'll be able to assist you.
You will want to reference the owner's manual of your machine to see what the machine manufacturer recommends for your wheels.
Many times they will have a steel wheel torque spec and an aluminum wheel torque spec.
Many orders are shipped in multiple packages. If you visit the shipping carriers website and search the tracking number we provided, you should see multiple tracking numbers.
You can click on the tracking number(s) that don't show delivered to see their ETAs. If they all show delivered, reach out to our customer service team immediately.
Generally speaking, you can put anything from an 8" wide to a 12" wide tire on a 7" wide wheel.
Check out our blog post Wheel Offsets Made Easy. This should help guide you in the right direction, but if you still have questions, reach out to our customer service team.
These are the most common reasons your credit card payment may have been declined:
There are a number of reasons Paypal may decline your payment.
For further answers concerning your Paypal account it would be best to contact Paypal.
If you'd like to make a purchase with tax-exempt status, please contact our customer service team.
We'll explain the process and ask that you email us the applicable tax-exemption form for the state you are shipping to. For more information on our operating hours, please visit our contact page or call us at 866-604-0800.