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Frequently Asked Questions
Why would my order payment be declined?
There are usually three main reasons why a credit card order would be declined on the KJ site.
- The first would be insufficient credit limit on your card
- The second is possibly that the CVV code on your card is hard to read and the digits entered were not correct
- The third is that your card has a different billing address than the shipping address and it was not edited during the ordering process
What can I do if my Paypal payment is declined?
There are a number of reasons it may decline your Paypal account. For further answers concerning your Paypal account it would be best to contact a Paypal representative.
Frequently Asked Questions
When is my order going to ship?
Orders typically ship within 1 business day.
Do tires come mounted on wheels?
If you order one of our pre-configured wheel & tire kits, the tires automatically come mounted.
If you order wheels and tires separately, you'll need to reach out to our customer service team to request they come mounted.
Can I swap out the lug kit?
Whether it's the finish of the lug nuts you want to swap or the size, we can swap them out. Make sure you contact our customer service team immediately after ordering.
WHAT IS THE TORQUE SPEC FOR MY BEADLOCK WHEEL BOLTS?
The torque spec on beadlock wheels varies brand to brand.
Reach out to our customer service team and they'll be able to assist you.
What is the torque spec for my wheels?
You will want to reference the owner's manual of your machine to see what the machine manufacturer recommends for your wheels.
Many times they will have a steel wheel torque spec and an aluminum wheel torque spec.
I received a portion of my order, when will the rest arrive?
Many orders are shipped in multiple packages. If you visit the shipping carriers website and search the tracking number we provided, you should see multiple tracking numbers.
You can click on the tracking number(s) that don't show delivered to see their ETAs. If they all show delivered, reach out to our customer service team immediately.
Which width tire can I put on 7" wide wheels?
Generally speaking, you can put anything from an 8" wide to a 12" wide tire on a 7" wide wheel.
Which offset should I buy?
Check out our blog post Wheel Offsets Made Easy. This should help guide you in the right direction, but if you still have questions, reach out to our customer service team.
Why was my credit card payment declined?
These are the most common reasons your credit card payment may have been declined:
- The first would be insufficient credit limit on your card
- The second is possibly that the CVV code on your card is hard to read and the digits entered were not correct
- The third is that your card has a different billing address than the shipping address and it was not edited during the ordering process
What can I do if my Paypal payment is declined?
There are a number of reasons Paypal may decline your payment.
For further answers concerning your Paypal account it would be best to contact Paypal.
Tax-exempt purchases
If you'd like to make a purchase with tax-exempt status, please contact our customer service team.
We'll explain the process and ask that you email us the applicable tax-exemption form for the state you are shipping to. For more information on our operating hours, please visit our contact page or call us at 866-604-0800.